Merchant's Tire & Auto Centers

Photos of Merchant's Tire & Auto Centers

Reviews

• Shane

  Sep, 18 2018
  ★ ★ ★ ★ ★
  These guys are WONDERFUL!!! I was traveling home from the Roanoke, VA area this past Sunday 8/27/2017. I was going down a back road and hit a rough spot in the road which ended up puncturing my tire, leaving me stranded 4 hours from home with work in the morning and my fiancé with school at 8 am as well on a Sunday at 5 PM. With it being 5 o'clock, I found only a few places open while waiting on the tow truck. I called Merchant's and spoke with Steve Wooldridge. I told him my situation, and told him I would be close on time and didn't know for sure if I would make it in time or not. He told me to go ahead and come in, and when I finally got the truck loaded it was about 5 till and we were 20 miles out. I called Steve back and he told me to come on in and he would stick around for me along with one of his employees, Clay Blackwell. When I arrived, I was 15 minutes after closing time. The other places I called told me if I wasn't through the door they wouldn't service me. These guys were waiting for me, and Clay helped me pull my car on some boards since it is so low you can barely get a jack under it. They turned their compressors back on, and prepared everything and helped me remove, change, mount, and balance a replacement tire so I could get back on the road. They saved me hundreds of dollars for a hotel, not to mention me missing work and my fiancé missing both school and work. On top of that, they were extremely pleasant throughout the entire experience. These guys both are top notch employees who went above and beyond, and are an example of what makes people choose their place of business. You can't go wrong with people and service like this. They also recommended us a great little local restaurant which we really enjoyed. Thanks again guys, you both deserve a raise!!! -Shane and Rachel

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